At Gratti Madrid, we want you to be 100% satisfied with your purchase.
Time Frame for Returns
You have 30 calendar days from the date you receive the product to request a return.
If the product is defective, we will cover the shipping costs.
Return Conditions
The product must be unused, with all accessories and original packaging.
To start the process, send an email to grattiusa@gmail.com with your order number.
Refunds
The refund will be issued to the same payment method used for the purchase.
Processing times are typically 5 to 7 business days after we receive the returned product.
Damaged or Incorrect Products
If you receive a damaged or incorrect item, we will immediately process a free replacement for you.